The Challenge: The QC team spent 30 minutes per review manually hunting through three different spreadsheets to assess rater performance. With 5 specialists conducting 25 daily reviews, this consumed 12.5 hours daily on administrative tasks rather than quality analysis.

My Solution: I built a custom QC Review Controller - an integrated webapp that connects their Quality Reviews sheet, 10,000+ domain assessment records, and suspension tracker into a single automated workflow with built-in decision logic.
Results Delivered:

• 50% time reduction - from 30 minutes to 15 minutes per review

• 12.5 hours weekly saved across 5-person QC team

• €24,375 annual benefit with 7.4-month payback

• 387% 3-year ROI on €15K investment

• Standardized methodology with automated template generation

Client Impact: "I can now focus on actual quality analysis instead of data hunting. The automated templates save me 10 minutes per review just on formatting." — Senior QC Specialist

Technical Highlights:

• Handles 10,000+ records with sub-30-second response times

• Multi-sheet synchronization with real-time updates

• Automated HubSpot communication templates

• Built-in decision logic for outcome categories